Responsible Entity
The entity responsible for processing personal data in connection with this website and our business activities is:
Vinothèque La passion du vin SA
Schauplatzgasse 27, 3011 Bern, Switzerland
Phone number: +41 31 312 70 40
Email address: info@passionduvin.ch
Website: https://passionduvin.ch
Inquiries regarding data protection can be directed to info@passionduvin.ch .
Scope
This privacy policy is based on Swiss data protection law. As applicable in individual cases, we also consider other data protection regulations.
Principles of Data Processing
We take appropriate technical and organizational measures to protect personal data from loss, unauthorized access, misuse, alteration, or disclosure.
Categories of processed personal data
Additional data that is voluntarily provided to us or that is necessary for processing a request or for providing a service.
Purposes of data processing
For ensuring the safety of our business premises, our employees, our customers, and our property.
Data acquisition
When visiting our website, certain technical data is automatically collected by our systems as well as by deployed services and technologies.
Online shop, orders, and customer accounts
Personalized or custom-made goods may require additional information. This information is used for the production and processing of the corresponding order.
Age-restricted goods
Therefore, we may require information about age or date of birth and conduct an age verification during the order, delivery, or handover. In case of doubt, we may request suitable proof of age.
We do not target advertising for alcoholic beverages at individuals who have not yet reached the legally required age.
Reservations and Services
Depending on the offer, a reservation may become immediately binding or initially be considered a request. The details are outlined in the respective description, the reservation confirmation, and our General Terms and Conditions.
We can send automatic confirmations and reminders via email, SMS, phone, or through other agreed communication channels.
Payments
Worldline Switzerland AG
Wallee AG
TWINT AG
PostFinance AG
Boncard or the provider responsible for the selected Boncard payment method
Payment service providers process the data required to authorise and execute the payment either on their own behalf or on our behalf. In particular, the following data may be transmitted: name, invoice amount, currency, transaction number, payment method, Internet Protocol address and technical information.
In addition, the data protection provisions of the relevant payment service provider apply to the processing of the payment.
Purchase on account, credit check, and collection
In this regard, we may, in particular, work with Intrum AG or other suitable credit reference and debt collection service providers.
If outstanding debts are not paid, we may pass on the information required to enforce the claim to a debt collection agency or another debt recovery service provider commissioned by us.
Data will only be disclosed insofar as this is necessary for the assessment, safeguarding or enforcement of our claims.
Delivery and Logistics
We transmit the necessary data for delivery to these companies, particularly name, delivery address, phone number, email address, and information about the shipment.
The choice of logistics company may depend on the delivery location, scope, type of goods, and other circumstances.
Communication
When communicating via WhatsApp, data is processed by Meta Platforms and may be transmitted to the United States and other countries. The privacy policies of WhatsApp or Meta also apply to this processing.
Confidential or particularly sensitive information should only be transmitted via appropriate and sufficiently secure communication channels.
Newsletters and electronic advertising
Registration can be done through our website or in the context of a personal contact. Individuals can unsubscribe from advertising messages at any time. For this, the unsubscribe link in the respective message can be used or a notification can be sent to info@passionduvin.ch.
We can inform existing customers within the legally permissible scope about our own similar goods and services. There is always a free and easy option to unsubscribe.
For shipping, we particularly use functions of Odoo. The technical shipping can be done through services from Amazon Web Services or other providers we have commissioned.
We can evaluate whether messages have been delivered, opened, or clicked. This information helps us improve the shipping and content. If necessary, such evaluation is only carried out with the required consent.
Our producers do not receive customer data and do not carry out direct shipping to our customers.
Odoo
The provider is Odoo SA, based in Belgium. We use the Odoo.sh hosting solution. Odoo enables us to manage, in particular, customer details, orders, bookings, invoices, payments, contacts, newsletters, live chat messages, support enquiries, appointments, stock data and other operational information.
Odoo and any subcontractors engaged by Odoo may process personal data in the hosting region selected for our project, as well as in other countries in connection with support, maintenance, data backup and technical services.
We agree appropriate data protection and security standards with the service providers involved. Where personal data is transferred to a country without adequate statutory data protection, we base the transfer in particular on recognised contractual clauses or other guarantees provided for by law.
Server log data
Internet Protocol address
Date and time of access
Page or file accessed
Amount of data transferred
Source page
Browser and browser version
Operating system
Device type
Status messages and technical errors
This data is processed for the purposes of providing the website, ensuring system security, analysing errors and preventing unauthorised access.
Cookies and similar technologies
In particular, we distinguish between the following categories:
Essential technologies enable basic functions such as the shopping basket, login, language settings, security, payment processing and the storage of cookie preferences.
Functional technologies enable additional features and make our website easier to use.
Analytics technologies help us to understand how our website is used and to improve our content and services.
Marketing technologies are used to measure advertising campaigns, identify target audiences and display interest-based advertising.
Non-essential analytics and marketing technologies are, as a rule, only activated in accordance with the selection made in the cookie banner. This selection can be changed or withdrawn at any time via the cookie settings.
Cookies may be stored for the duration of a session or for a longer period. The specific storage period depends on the individual cookie and the service used.
Most browsers allow you to delete or block cookies. If you block essential cookies, certain features of the website may be restricted.
Google Analytics
Depending on the terms of the contract, the provider is a company within the Google Group. Google Analytics may collect information about page views, interactions, approximate locations, devices, browsers and the origin of visits.
Google states that it does not log or permanently store Internet Protocol addresses in Google Analytics 4. However, the information collected may still enable devices to be recognised or linked to other information.
We only use Google Analytics in accordance with the selection made in the cookie banner. The retention period within Google Analytics is specified in the settings.
Google may process data in Switzerland, the European Economic Area, the United States and other countries.
Google Ads and Google Tag Manager
In particular, this may involve processing information on whether a person arrived at our website via an advert and whether this was followed by an order, a booking, an enquiry or some other action.
We can use Google Tag Manager to technically integrate and manage analytics and marketing services. Google Tag Manager is used to manage tags and may transmit technical information to Google.
Google Ads and the associated marketing features are, as a rule, only activated in accordance with the selection made in the cookie banner.
Google Consent Mode
The Google Consent Mode does not replace a cookie banner or required consent. The specific technical design determines whether restricted signals are transmitted to Google before consent is given.
We configure Google services so that non-essential analytics and marketing services are only activated after the corresponding selection in the cookie banner.
Meta Pixel and Meta Advertising
In doing so, information may be collected regarding website visits, content accessed, orders, bookings, interactions, devices and browsers, as well as technical identifiers.
This data may be used to measure the effectiveness of advertising, create target audiences and display adverts on Meta’s platforms.
Meta may link data to existing accounts and other information. Such processing is carried out in accordance with Meta’s settings and privacy policy.
The Meta Pixel and similar marketing features are, as a rule, only activated in accordance with the selection made in the cookie banner.
In doing so, technical data, page views, interactions and details of the device used may be transmitted to LinkedIn.
LinkedIn can link such information to an existing LinkedIn account. LinkedIn’s marketing features are generally only activated in accordance with the selection made in the cookie banner.
Google Maps
When accessing an embedded map, technical data and location information may be transmitted to Google. As far as possible, Google Maps will only be loaded after a corresponding selection or through an active action by the visiting person.
Embedded videos and social media
When loading such content, the respective provider may receive information about the visit to our website. If a person is logged in with the respective provider, they may be able to associate the visit with the corresponding account.
As far as technically possible and necessary, such content will only be loaded after a corresponding selection or an active action.
External fonts
When an external font is loaded, the Internet Protocol address of the device being used may be transmitted to the relevant provider.
To minimise such data transfers, fonts can be stored locally on our server. Where external fonts are used, this is done in accordance with the selected cookie and privacy settings, as well as the technical configuration of our website.
Cloudflare
Cloudflare may route traffic through its own systems and, in doing so, may process, in particular, Internet Protocol addresses, technical connection data, security information and details of suspicious access attempts.
This processing is carried out, in particular, to defend against attacks, detect misuse and improve loading times.
Cloudflare may process personal data in various countries, in particular in the United States and at other locations within its global network.
reCAPTCHA and abuse protection
In doing so, technical data, device information, mouse movements, time spent on the site, IP addresses and other usage information may be analysed.
Where possible, we use data-minimising settings. The security service may collect data as soon as the protected function is accessed.
Live chat and reviews
We can also implement features for ratings and feedback. Published reviews may contain the specified name, the content of the review, and other voluntarily provided information.
Before publication, no confidential or particularly sensitive personal data should be included in a review.
Video Surveillance
Video surveillance is intended to protect individuals and property, to prevent and investigate crimes, and to enforce legal claims.
Monitored areas will be appropriately marked. Recordings will only be accessible to a limited circle of authorized persons.
Recordings will generally be stored only as long as necessary for security purposes. In the event of a specific incident, relevant recordings may be retained until the conclusion of the investigation or proceedings and may be shared with insurance companies, security firms, authorities, or law enforcement agencies.
Areas where individuals have an increased need for privacy will not be monitored.
Disclosure to Third Parties
Payment service providers
Banks and financial institutions
Credit and collection agencies
Logistics and transportation companies
Communication and newsletter providers
Analysis and advertising service providers
Consulting companies, trustees, audit firms, and legal representatives
Insurances
Authorities and courts
Other recipients, as far as disclosure is necessary for contract fulfillment, compliance with legal obligations, or the protection of legitimate interests.
We do not sell personal data.
Disclosure of personal data abroad
If a recipient is in a country without adequate legal data protection, we generally use recognized contractual clauses or other legally provided guarantees. In legally provided cases, disclosure may also be based on consent, contract processing, enforcement of legal claims, or another legal exception.
When using globally operating providers, it cannot be completely ruled out that foreign authorities may access data under the applicable law there.
Our producers are located in various countries of origin. Customer data is not shared with producers.
Retention period
Contract, order, accounting and invoicing data are generally retained for ten years, in accordance with statutory retention obligations.
Furthermore, customer and contact details may be retained for as long as a business relationship exists or there is a legitimate interest in continuing to process them.
Marketing data will be retained until you unsubscribe, withdraw your consent or the purpose for which it is processed ceases to apply.
Technical log data and security data are stored for a period appropriate to the respective purpose.
Video recordings are generally deleted after a short period of time, unless an incident requires them to be retained for a longer period.
Rights of affected persons
Depending on the legal requirements, you may also request the rectification of inaccurate data, the erasure of data, the restriction of certain processing activities, the disclosure or transfer of certain data, and the withdrawal of any consent you have given.
As a general rule, a withdrawal takes effect for the future and does not affect the lawfulness of previous processing operations.
Statutory retention obligations and other legitimate grounds may prevent data from being erased or restricted.
To exercise these rights, please send an enquiry to info@passionduvin.ch. We may request proof of identity if this is necessary to protect the data subject.
Data subjects may also contact the Federal Data Protection and Information Commissioner.
Automated decision-making & profiling
We may analyse personal data automatically in order to identify interests and preferences, segment target groups and improve our services and advertising. We do not carry out high-risk profiling as defined by the Data Protection Act.
Data security
A completely secure data transmission or data storage cannot be guaranteed despite appropriate protective measures.
Changes to this privacy policy
The version published on this website applies. The date mentioned above indicates the status of the last update.